Privacy policy
TERMS OF SERVICE
Last updated: September 27, 2026
These Terms of Service govern the use of the BR HAIR online store and purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
1. Seller Information
The online store is operated by:
BR HAIR
Owner: Jenna Maatouk
Elisabethstraße 18
12247 Berlin
Germany
Email: bh.hair.info@gmail.com
2. Scope
These Terms of Service apply to purchases made through the BR HAIR online store.
Our current sales and shipping area is the United States.
3. Products
We make reasonable efforts to display our products, descriptions and images as accurately as possible.
Minor differences in appearance, packaging or color may occur due to screen settings, photography or product updates.
BR HAIR Black Rice Hair Oil is a cosmetic product for external use only.
Product information on our website is not intended as medical advice and does not replace advice from a qualified healthcare professional.
4. Orders and Contract Formation
Product listings on our website do not constitute a legally binding offer.
By submitting an order through the checkout, you submit an offer to purchase the selected products.
After placing an order, you will normally receive an electronic order confirmation.
The purchase contract is concluded when we accept your order, for example by confirming shipment or otherwise expressly accepting the order.
We reserve the right to reject or cancel an order where permitted by law, including in cases of incorrect pricing, suspected fraud, product unavailability or technical errors.
5. Prices and Currency
Prices displayed in our store are stated in United States Dollars (USD) unless otherwise indicated.
The total price applicable to your order will be displayed during checkout before you submit the order.
Any applicable taxes or charges will be shown during checkout where required.
6. Payment
Payment must be made using one of the payment methods offered during checkout.
Depending on availability, payment methods may include Shopify Payments, PayPal, Apple Pay or other payment providers.
Payment processing may be subject to the terms and privacy policies of the respective payment provider.
7. Shipping
We currently ship to addresses within the United States.
Standard shipping is currently offered free of charge.
The estimated delivery time is generally 5–8 business days, unless otherwise stated during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather or incorrect delivery information.
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if you notice an error in your shipping information.
8. Returns and Refunds
Our returns and refunds are governed by our separate Returns & Refunds Policy.
Customers may request a return within 14 days of receiving the order, subject to the conditions stated in that policy.
For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless they are defective, damaged or otherwise required to be accepted under applicable law.
9. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us at bh.hair.info@gmail.com as soon as possible and provide your order number and relevant information or photographs where appropriate.
We will review the issue and provide an appropriate solution in accordance with applicable law.
10. Product Use and Safety
Our products must be used according to the instructions provided on the product, packaging or website.
We recommend performing a patch test before first use, particularly if you have sensitive or allergy-prone skin.
Avoid contact with eyes. Discontinue use if irritation occurs.
Individual cosmetic results and experiences may vary.
11. Intellectual Property
Unless otherwise stated, the content of the BR HAIR website, including brand names, logos, graphics, photographs, text and design elements, is owned by us or used with permission and is protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially exploit our content without prior written permission, except where permitted by law.
12. Website Availability
We aim to keep our online store available and accurate, but we do not guarantee uninterrupted or error-free access.
We may update, modify, suspend or discontinue parts of the website where reasonably necessary.
13. Third-Party Services
Our store may use or link to services provided by third parties, including Shopify, payment providers, shipping providers and other service providers.
Third-party services may be subject to their own terms and privacy policies.
14. Liability
We are liable in accordance with applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.
15. Governing Law
These Terms are governed by the laws of the Federal Republic of Germany, without prejudice to any mandatory consumer protection rights that may apply to you under applicable law.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The version in effect at the time of your order generally applies to that purchase.
The current version will be published on our website together with the date of the latest update.
17. Contact
If you have any questions regarding these Terms of Service, please contact:
BR HAIR
Jenna Maatouk
Elisabethstraße 18
12247 Berlin
Germany
Email: bh.hair.info@gmail.com