Refund policy

Returns & Refunds

At BR HAIR, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your order.

Return Eligibility
To be eligible for a return, the product must be unused, unopened and in its original packaging.

How to Request a Return
To request a return, please contact us at bh.hair.info@gmail.com and include your order number and the reason for your return.

Return Address
Returns must be sent to:

BR HAIR
Jenna Maatouk
Elisabethstraße 18
12247 Berlin
Germany

Please do not send products back without contacting us first.

Refunds
Once your return has been received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method.

Opened or Used Products
For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless the product is defective or damaged.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can review the issue.

Contact
For return or refund questions, contact us at:
bh.hair.info@gmail.com