Shipping policy

SHIPPING POLICY

Last updated: September 27, 2026

At BR HAIR, we aim to process and deliver your order as quickly and reliably as possible.

1. Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will normally be processed on the next business day.

2. Shipping Area

We currently ship to addresses within the United States.

3. Shipping Cost

Standard shipping is currently free of charge.

4. Estimated Delivery Time

Estimated delivery time is generally 5–8 business days after shipment.

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs procedures, high order volumes, or other circumstances outside our reasonable control.

5. Tracking Information

Where tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible at:

bh.hair.info@gmail.com

We cannot guarantee that shipping information can be changed once an order has already been processed or dispatched.

7. Delayed, Lost, or Damaged Packages

If your order is significantly delayed, appears to be lost in transit, or arrives damaged, please contact us at:

bh.hair.info@gmail.com

Please include your order number and any relevant information or photographs where appropriate.

We will review the issue and assist you in accordance with the circumstances and applicable law.

8. Customs and Import Charges

Although we currently ship to customers in the United States, customs procedures or import-related charges may apply depending on the shipment and applicable regulations.

Any charges that are not collected during checkout may be the responsibility of the customer where permitted by law.

9. Delivery Estimates

Estimated delivery times are not guaranteed delivery dates.

BR HAIR is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect address information, or other events outside our reasonable control.

10. Contact

For questions regarding shipping or delivery, please contact:

BR HAIR
Jenna Maatouk
Elisabethstraße 18
12247 Berlin
Germany

Email: bh.hair.info@gmail.com